The Process….
In the unfortunate case that you require repairs to your vehicle, call in for an obligation free, comprehensive quotation or phone us if a tow is required.
Our friendly staff can assist you with insurance claim lodgement in our modern welcoming reception area, offering the use of a customer phone and computer.
We often take the time on quotation to blue-print your vehicle damage. That is we remove the damaged panel to reveal and account for any further broken or missing parts. This process allows us to determine all damage up front and greatly reduces the possibility for any resulting delays.
We send all relevant photos to your insurance company to enable the assessment to take place. Occasionally your vehicle will be required for an on site inspection by an insurance assessor. This occurs at a time which is convenient to you.
Once our completed quotation has been approved by either you or your insurance company we will go ahead and order any parts and book your vehicle in for repairs.
We offer a fleet of modern courtesy cars which are available by arrangement while your vehicle is off the road for a minimal cost of $40.00 per day.
So, from start to completion, you can trust that we will aim to make the claim lodgement and repair process as smooth as possible. Ensuring that you and your vehicle are back on the road safely in as short a time as possible.
A typical repair job includes the following steps:
1. Strip-For-Assessment
2. Estimate
3. Repair
4. Paint
5. Assemble
6. Detail
7. Delivery
We will endeavour to keep you updated during the repair process and are both willing and able on request to show our customers comprehensive photos detailing the exact repair process which has occurred, along with any invoices for parts used.
We believe that you, the owner, deserve to know.
Any second hand parts used are always fully paint stripped revealing any previous repairs which allows us to stand by all our work; offering a lifetime warranty.
Customer feedback is both sought and valued. Customers can expect follow up calls and Customer Service Excellence Program surveys are issued. All comments are taken in to consideration in the interests of continuous improvement, customer service and quality control.
